The Global AI Show brought together industry trailblazers for a headline panel exploring the “Gold-Rush Era” of AI in Customer Experience (CX). This dynamic discussion featured an exceptional lineup of leaders sharing insights into how AI is reshaping CX across industries.
Panelists: Industry Leaders Shaping AI in CX
- Ilaria Buonpane, Director of Customer Experience, Talabat
- Ahmed Khbeer, CEO & Managing Director, Tafaseel BPO
- Dinesh Dua, Chief Customer Experience Officer, Luxury Real Estate Company
- Jacqueline Elboghdadi, CMO, Adnoc Distribution
- Geeta Raghuvanshi, Chief Data & Technology Officer, Al Futtaim Blue
- Udit Agarwal, VP & Global Head of Marketing, Exotel – MODERATOR
Key Themes of the Panel
- Revolutionizing Customer Journeys: How AI is delivering hyper-personalized and seamless customer experiences across sectors.
- Efficiency and Scale: Leveraging AI to streamline operations while enhancing customer engagement.
- Human-AI Collaboration: Striking the right balance between AI automation and human interaction for superior CX.
- Future Trends in AI-Driven CX: Preparing for the next wave of AI innovations in customer experience.
This panel was an unmissable opportunity to learn from leading voices at the forefront of AI-powered customer experience. Gain practical insights, explore success stories, and discover the strategies shaping the future of CX in industries ranging from e-commerce to real estate and energy distribution.
