Technology at Starbucks is designed to enable human connection in our coffeehouses. Earlier today at our Leadership Experience event, we announced our first generative-AI powered solution to support green apron partners—a bold innovation that will unlock new possibilities for the coffeehouse leaders who serve customers around the world.
Green Dot Assist is a virtual assistant built to help baristas in real time. Instead of flipping through manuals or searching for answers, partners can now ask questions on in-store iPads and receive instant, conversational responses. With this new solution, we’re simplifying access to essential information in the flow of work for partners, making their jobs a little easier while they build confidence and expertise. For example, if a barista needs a quick reminder of the ingredients for a seasonal beverage, Green Dot Assist provides guidance in seconds—helping partners feel confident in delivering exceptional customer service.
This marks a significant step forward in our commitment to streamlining operations, reducing friction, and giving partners more time to focus on crafting beverages and connecting with customers.
We’re proud to pilot Green Dot Assist in 35 of our coffeehouses, with more on the way. This is a new era of innovation at Starbucks—one where AI enhances the partner experience and strengthens the connection between baristas and customers. Because when we invest in our partners, we’re investing in the future of our Starbucks experience.
Source: https://about.starbucks.com/
