Dubai, United Arab Emirates — At GITEX Global 2025, the UAE’s leading digital telco du, part of Emirates Integrated Telecommunications Company (EITC), in partnership with Emirates NBD, one of the Middle East’s most progressive banking groups, announced the launch of the UAE’s first Enterprise Next-Generation Voice Solution (NGV).
This landmark innovation redefines enterprise communication by fusing AI-enhanced voice analytics, cloud architecture, and next-gen collaboration tools into one unified platform — signaling a major step toward intelligent digital ecosystems across government, finance, and industry.
🌐 Reinventing Enterprise Voice in the AI Era
The new Next-Gen Voice Solution transforms traditional voice infrastructure into a smart, context-aware, data-driven platform designed for today’s distributed, hybrid, and AI-empowered work environments.
Core Capabilities Include:
- 🎙️ AI-Enhanced Voice Intelligence — Real-time transcription, language translation, emotion and intent detection, and AI-assisted meeting summaries.
- 🧠 Cognitive Analytics Layer — Extracts actionable insights from enterprise conversations, enabling predictive decision-making and customer experience optimization.
- ☁️ Cloud & Hybrid Architecture — Built atop du’s secure 5G network and cloud infrastructure, ensuring scalability, resilience, and ultra-low latency.
- 🔗 Seamless Integrations — Native connectivity with Microsoft Teams, Cisco Webex, Salesforce, and ServiceNow for unified workflow automation.
- 🔒 Security & Compliance — End-to-end AES encryption, audit trails, and compliance with UAE PDPL and GDPR regulations.
“With this platform, voice becomes a source of intelligence rather than a channel of communication,” said Fahad Al Hassawi, CEO of du.
“We are enabling enterprises to transform how they collaborate, analyze, and serve customers — creating a new digital value chain where every call drives insight and innovation.”
💬 A Strategic Alliance Between Two Industry Leaders
The partnership between du and Emirates NBD embodies the UAE’s public-private innovation ethos, combining du’s digital-infrastructure leadership with Emirates NBD’s financial-technology expertise.
Together, the two institutions are accelerating the UAE’s ambition to become a global hub for intelligent enterprise communications, contributing to national goals under “We the UAE 2031” and the Digital Economy Strategy 2032.
“Our collaboration with du is a blueprint for the future of enterprise transformation,” said Shayne Nelson, Group CEO of Emirates NBD.
“By leveraging AI and voice analytics, we are reinventing how enterprises communicate, operate, and innovate — reinforcing the UAE’s leadership in digital banking and smart enterprise evolution.”
🏢 Transforming Business Communication Across Sectors
The Next-Gen Voice Solution serves as a multi-industry enabler, offering vertical-specific applications that merge telephony, data, and AI:
| Sector | AI-Driven Voice Applications |
|---|---|
| Banking & Finance | Intelligent customer verification, fraud detection via voice biometrics, and automated compliance monitoring. |
| Government & Public Sector | Unified citizen service centers powered by multilingual AI voice assistants. |
| Healthcare | Secure patient-doctor communications, medical transcription, and voice-to-EHR integration. |
| Retail & E-Commerce | Real-time voice analytics for customer sentiment tracking and omnichannel support. |
| Education & Training | Voice-enabled digital classrooms with automatic note-generation and multi-language support. |
The system’s adaptability and API-driven design empower businesses to deploy voice-intelligence modules tailored to their own operational frameworks.
🔮 AI-Powered Voice Meets Human Insight
Unlike traditional telephony systems, the NGV platform blends neural AI engines with human-centered design. Every interaction — from customer service calls to internal meetings — is processed by AI algorithms capable of identifying tone, emotion, and key decision points, transforming ordinary conversations into structured, analyzable data.
“The enterprise of the future will not just talk — it will listen, learn, and act,” said a du spokesperson.
“Our Next-Gen Voice Solution bridges human empathy and machine intelligence to drive business growth.”
📈 Economic & Innovation Impact
- Expected to increase enterprise communication efficiency by 40 percent, reducing call-handling time and administrative costs.
- Creates a foundation for AI-based CRM and customer-insight ecosystems.
- Positions du as a regional hub for AI-voice innovation, attracting partnerships from AI labs and IoT providers.
- Supports Emirates NBD’s digital first banking strategy, leveraging AI to enhance customer satisfaction and operational excellence.
This launch also accelerates the UAE’s transition toward sovereign AI infrastructure, ensuring that enterprise communication data remains securely managed within national frameworks.
📆 Roadmap & Deployment
- Phase 1 (2025): Pilot implementations within Emirates NBD’s internal operations and du’s enterprise clients.
- Phase 2 (2026): Commercial rollout across UAE corporates, with SaaS and on-prem deployment options.
- Phase 3 (2027+): Regional expansion into GCC markets & integration with Edge AI for real-time analytics and 5G IoT devices.
Future updates will add multilingual voice LLMs, automated insight dashboards, and custom AI agents for industry-specific workflows.
🧠 Strategic Alignment
This initiative aligns with the UAE’s broader digital transformation programs, including:
- Digital Economy Strategy 2032 – targeting AED 1 trillion contribution to GDP from digital industries.
- National AI Strategy 2031 – accelerating adoption of AI across economic sectors.
- Smart Government Framework 2025 – modernizing public services through AI and cloud infrastructure.
Through GITEX Global 2025, du and Emirates NBD demonstrate how collaborative innovation drives national competitiveness and global influence in the AI era.
🗣️ Leadership Commentary
“Voice is the world’s oldest communication technology — and today, we’ve re-engineered it for the AI age,” said Fahad Al Hassawi, CEO of du.
“The Next-Gen Voice Solution embodies our vision for UAE enterprises — intelligent, secure, and human at its core.”
“This launch reflects our shared commitment to digital excellence and innovation,” added Shayne Nelson of Emirates NBD.
“It will fundamentally reshape how businesses communicate and compete in a rapidly digitizing world.”
Media Contacts
du – Corporate Communications
📧 media@du.ae | 🌐 www.du.ae
Emirates NBD – Group Communications
📧 media@emiratesnbd.com | 🌐 www.emiratesnbd.com
Sources
- Economy Middle East, “du & Emirates NBD launch UAE first enterprise next-gen voice solution at GITEX Global 2025.”
https://economymiddleeast.com/news/du-emirates-nbd-launch-uae-first-enterprise-nextgen-voice-solution-gitex-global-2025/ - GITEX Global 2025 Official Portal – www.gitex.com
- UAE Digital Economy Strategy 2032 – https://u.ae
