Augustine Diep-Tran, Co-Founder and Chief Operating Officer of Boomerang, is set to speak at the Skift Data + AI Summit 2025, where he will offer a compelling look at how AI and process innovation are revolutionizing lost and found operations across the travel and hospitality industries.
As COO of Boomerang—the leading lost and found platform—Diep-Tran leads the company’s operational strategy and technology deployment across diverse sectors including aviation, hotels, sports, and entertainment. Under his leadership, Boomerang is transforming what was once a frustrating pain point for travelers into a seamless, customer-centric experience powered by intelligent automation and process excellence.
Before founding Boomerang, Diep-Tran spent nearly a decade in San Francisco and Silicon Valley, helping scale high-growth startups through data and product innovation. He served as VP and GM at YourMechanic, scaling the business nationwide, and held leadership roles at Stratim, which was later acquired by KAR Global (NSDQ: KAR).
At the Skift Data + AI Summit 2025, Diep-Tran will explore how AI and smart operations are turning overlooked service challenges into strategic opportunities to boost brand loyalty, elevate guest experience, and drive operational efficiency. His insights will resonate with leaders seeking to implement agile tech solutions that solve real-world problems at scale.
Join Augustine Diep-Tran and other visionary speakers at Skift Live to discover how data and AI are reimagining service recovery and customer experience in the travel industry.
