The Dubai AI Festival 2025 is proud to welcome Carlo Olejniczak, Vice President & Managing Director for EMEA at Booking.com, as a featured speaker. As a seasoned leader at one of the world’s largest digital travel platforms, Carlo brings a deep understanding of how AI is transforming the future of travel, tourism, and customer experience across Europe, the Middle East, and Africa.
His session will offer a strategic look into how Booking.com leverages AI to deliver personalized, frictionless, and scalable travel solutions—and what this means for the future of mobility and digital commerce in a post-pandemic world.
Driving Growth and Innovation Across EMEA
In his role, Carlo Olejniczak oversees regional operations, business development, partner relationships, and customer support across EMEA—one of Booking.com’s most complex and diverse markets. His leadership ensures that the company not only meets the evolving needs of travelers, but also empowers hotels, transport operators, and experience providers through AI-enabled tools and insights.
Key areas of focus include:
- AI-powered personalization to tailor recommendations and search results
- Dynamic pricing and demand forecasting for partners through machine learning models
- Seamless booking and post-trip engagement using natural language processing and automation
- Data-driven strategies to support sustainable and inclusive travel across urban and remote regions alike
Championing Digital Transformation in Travel
Carlo is a key player in driving Booking.com’s broader mission to make it easier for everyone to experience the world. Through innovative use of artificial intelligence and user-centric design, he is helping redefine what travelers expect from digital platforms—and what businesses can do to enhance loyalty, satisfaction, and operational efficiency.
His experience at the intersection of technology, hospitality, and global commerce makes him uniquely positioned to speak on the challenges and opportunities AI presents for a traditionally human-centric industry.
Keynote at Dubai AI Festival 2025: “AI on the Move – Reinventing Travel Through Intelligence”
At the Dubai AI Festival 2025, Carlo Olejniczak will deliver a keynote titled:
“AI on the Move: Reinventing the Travel Experience Across EMEA.”
This session will explore:
- The evolving role of AI in end-to-end travel journeys
- How Booking.com is integrating real-time data, machine learning, and customer behavior models
- The importance of responsible AI use in sensitive sectors like hospitality and tourism
- Future opportunities in multilingual support, accessibility, and sustainability via intelligent systems
His keynote will offer essential insight for digital platform leaders, tourism innovators, hospitality executives, and AI practitioners aiming to reimagine travel in an age of rapid change.
Carlo Olejniczak’s participation at the Dubai AI Festival 2025 reflects how the travel industry is not just adapting to AI—it’s using it to deliver smarter, more connected, and more human-centric experiences for millions of global travelers.
