Riyadh Air, Saudi Arabia’s newest airline, has joined forces with IBM to integrate artificial intelligence (AI) into its operations, aiming to enhance efficiency, customer experience, and overall business innovation. This strategic partnership aligns with **Saudi Vision 2030**, the kingdom’s ambitious plan to diversify its economy and establish itself as a global leader in aviation and technology. By leveraging AI-driven solutions, Riyadh Air seeks to optimize everything from predictive maintenance and operational efficiency to personalized passenger experiences, setting a new benchmark for smart aviation in the region.
In a groundbreaking move, Riyadh Air has announced a strategic partnership with IBM to integrate AI across its operations, aiming to establish itself as the world’s first digital-native airline. This collaboration is set to revolutionize the air travel experience by leveraging IBM’s WatsonX AI portfolio and consulting services to enhance both guest and employee experiences. As Riyadh Air prepares for its inaugural flights in late 2025, this partnership marks a crucial step in aligning with Saudi Arabia’s ambitious Vision 2030 goals.
Saudi Arabia’s Vision 2030 outlines a bold vision for the aviation sector, aiming to triple annual passengers to 330 million and expand connectivity to over 250 destinations by 2030. This ambitious plan positions Saudi Arabia as a global aviation hub, driving economic growth and diversification beyond oil. The aviation sector is expected to contribute significantly to the Kingdom’s GDP, reaching 74.6 USD billion by 2030.
“Riyadh Air is more than just an airline; it is a gateway to new opportunities for travelers from the Kingdom and beyond,” said Adam Boukadida, Riyadh Air Chief Financial Officer. “As we move closer to our first flight later in 2025, our vision is to deliver a seamless, world-class travel experience by expanding our reach, pioneering innovations, and redefining industry standards. By deepening our collaboration with IBM, we are harnessing the power of AI, from intelligent customer interactions to optimized flight operations, to set a new benchmark for the future of aviation.”
This partnership reflects its commitment to innovation and customer experience. By embedding AI across its operations, the airline seeks to deliver seamless, personalized interactions and optimize flight operations. IBM’s WatsonX will serve as the foundation for Riyadh Air’s AI platform, focusing on data security, privacy, and responsible AI adoption. The partnership also includes deploying AI-powered virtual assistants for customer and employee self-service, enhancing efficiency and service quality.
Also, this collaboration aligns perfectly with Vision 2030’s objectives. AI-driven solutions will provide personalized and efficient services, attracting more travelers and supporting the goal of serving 330 million passengers annually. By pioneering AI in aviation, Riyadh Air sets a new industry benchmark, positioning Saudi Arabia as a leader in digital innovation and aviation technology. Furthermore, the growth of Riyadh Air and the broader aviation sector will contribute significantly to Saudi Arabia’s economic diversification and GDP growth targets.
