UAE billionaire Hussain Sajwani says AI will disrupt India’s outsourcing jobs as technology automates routine work. He also believes the shift will create new opportunities in innovation, automation, and higher-value work.
AI disruption in outsourcing
Sajwani, founder and chairman of DAMAC Group, spoke about how artificial intelligence is transforming global labor markets. He said roles tied to repetitive tasks and traditional outsourcing are likely to be replaced or reduced as companies adopt AI tools. Sajwani pointed to the rapid pace of automation and how AI can handle functions previously done by large teams.
Impact on Indian outsourcing sector
India’s outsourcing industry, a major employer in business process services and IT support, could see significant changes. As AI tools take over tasks such as customer service, data management, and basic coding, some traditional roles may decline. Sajwani said the disruption will not happen overnight but will accelerate over time as adoption grows.
Opportunities in AI adoption
While acknowledging job displacement, Sajwani said AI can also create new avenues for work. He highlighted opportunities in developing AI systems, managing automation projects, and innovation driven by technology investment. Workers who reskill into these areas could find demand for new skills emerging.
Broader economic implications
Sajwani framed the change as part of wider economic shifts driven by technology. He said companies will need to rethink workforce strategies, invest in training, and focus on digital transformation. Nations and businesses that adapt quickly may benefit from improved productivity and emerging market niches.
Reskilling and the future workforce
The emphasis on technology means reskilling will be critical. Sajwani stressed that employees should prepare for jobs that require creativity, complex problem-solving, and AI system oversight. Education systems and corporate training will play a role in equipping workers for evolving roles.
Conclusion
Hussain Sajwani says AI will disrupt traditional outsourcing jobs in India but also spark new opportunities. The transition highlights the need for adaptation, reskilling, and innovation as technology reshapes global labor markets.