At Web Summit Qatar 2025, the focus on AI, IT solutions, and digital transformation has never been stronger. One of the standout companies leading this charge is Malomatia, represented by Jabor Al-Mutawa, Sales Capability Manager. Malomatia is an IT solutions and contact center services provider that operates across Qatar, supporting both the public and private sectors with cutting-edge technology.
Malomatia: Revolutionizing IT Solutions and Contact Centers
Malomatia is a leading IT solutions company in Qatar, providing innovative AI-driven customer service and IT transformation solutions. With over 43 governmental contact centers under its management, Malomatia plays a crucial role in optimizing customer experience for various industries, including:
- Banking
- Sports
- Political & Economic sectors
- Education
“We cover an end-to-end contact center,” said Jabor Al-Mutawa. “We are empowering agents with IT solutions and AI enhancements to improve efficiency and customer satisfaction.”
The Role of AI in Transforming Contact Centers
AI is the key driver behind Malomatia’s transformation of contact center operations. By integrating AI, the company has successfully:
- Reduced average call handling time
- Improved response speed
- Enhanced SLA and KPI performance
- Increased customer satisfaction
“AI is the million-dollar keyword,” Al-Mutawa emphasized. “We’ve already implemented AI-driven solutions that make customer interactions faster and more efficient.”
The Future of AI and IT Innovation
When asked about the future of AI and IT, Al-Mutawa acknowledged the rapid pace of technological advancements.
“AI is in everything now – cars, watches, customer service. The goal is to make life easier for consumers and businesses alike,” he explained.
Addressing concerns about AI’s impact on job security, Al-Mutawa reassured that AI is not about replacing jobs, but enhancing them. “It’s about empowering people to perform better and more efficiently,” he added.
Looking Ahead: AI and Digital Transformation in 2030
As AI and IT solutions continue to evolve, Malomatia envisions a fully AI-powered future where businesses can seamlessly integrate digital solutions. The company is committed to staying at the forefront of this transformation.
“By 2030, AI will be an integral part of everything we do,” Al-Mutawa predicted. “And Malomatia will be at the heart of that transformation, providing state-of-the-art digital solutions.”
A Message to the Market
For businesses looking to embrace digital transformation, Malomatia is ready to deliver tailor-made AI IT solutions that drive success.
“Shall you need a digital transformation, an AI IT solution, a contact center, or anything in between, Malomatia is here to provide state-of-the-art solutions for companies, startups, and enterprises,” Al-Mutawa concluded.
📢 Stay tuned for more insights, exclusive interviews, and major highlights from Web Summit Qatar 2025!
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