Unifonic, a leading communications platform as a service (CPaaS) provider in the Middle East, is participating in LEAP 2025, held from February 9 to 12 at the Riyadh Exhibition and Convention Center. The company is highlighting its latest advancements in AI-driven customer engagement solutions, emphasizing the integration of conversational AI to automate and enhance customer interactions.
Key Highlights:
- Conversational Marketing Automation: Unifonic is demonstrating how businesses can leverage omnichannel conversations, integrated with business systems, to drive meaningful customer actions. This approach aims to bolster confidence in digital marketing strategies by providing personalized and timely interactions.
- Customer Support Automation: The company showcases solutions that empower support agents with comprehensive views of customer interactions, including conversation and purchase histories. This holistic perspective enhances the efficiency and effectiveness of customer support, leading to improved satisfaction.
Unifonic’s participation in LEAP 2025 aligns with Saudi Arabia’s Vision 2030, focusing on accelerating digital transformation initiatives across public and private sectors. By showcasing its AI-powered engagement solutions, Unifonic aims to demonstrate its commitment to enhancing customer experiences through innovative communication technologies.
For more updates on AI and customer engagement innovations, visit Breaking AI News.
