TD Bank Group implemented 75 artificial intelligence (AI) use cases that generated 170 million Canadian dollars (about $122 million) in value this year, according to TD Bank Group President and CEO Raymond Chun.
“These use cases span from transforming loan underwriting to creating intelligent leads to deepening relationships to meet more of our clients’ needs,” Chun said Thursday (Dec. 4) during the bank’s fourth quarter earnings call.
TD Bank Group expects these AI use cases to generate 200 million Canadian dollars (about $143 million) in incremental value in 2026 as the bank continues to “reimagine end-to-end processes,” Chun said.
“We are prioritizing our AI investments with use cases focused across categories such as customer acquisition, customer insights and risk management,” Chun said.
The bank’s ongoing investments in fraud modernization across capabilities, data, systems and processes delivered a 26% year-over-year decline in fraud losses, Chun said.
AI is also playing a role in TD Bank Group’s U.S. anti-money laundering (AML) remediation program, which was launched over a year ago as part of a global resolution.
TD Bank Group and several U.S. regulators and authorities announced in October 2024 that the group and some of its subsidiaries consented to orders and entered into plea agreements related to investigations of its U.S. Bank Secrecy Act (BSA) and AML compliance programs.
Some of the key milestones achieved this year in that effort include the deployment of a next-generation transaction monitoring system and an AI-powered financial crimes automation platform and machine learning case triage model, Leo Salom, group head, U.S. Retail, TD Bank Group and president and CEO, TD Bank, America’s Most Convenient Bank, said during the call.
“This quarter we deployed another round of machine learning enhancements to our transaction monitoring system,” Salom said. “These AI and machine learning tools are not only improving the efficacy and accuracy of our program, they are important levers in creating an efficient and sustainable program that will serve us well into the future.”
TD Bank Group announced in September, ahead of its Investor Day, that it was adopting new AI and other digital solutions to accelerate its growth and enhance its performance.
Chun said at the time in a press release that the bank was “investing in talent, harnessing AI and deploying new digital capabilities to help our clients achieve their financial goals.”
Source: https://www.pymnts.com/
